Cloquet Pine Journal Newspaper FAQ
  Here are answers to some frequently asked questions
  o General
  o Subscription
  How do I change my Credit Card Expire Date?
  How do I register online?
 
General
Q:How can I contact Cloquet Pine Journal Newspaper?
Visit "Contact Us" link for more information.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email jschulz@pinejournal.com describing it in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a late or missing newspaper
o Report missing or damaged sections
o Suspend and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
 
Subscription

Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Temp Starts & Stops" to notify us of your vacation and to stop and restart home delivery. The lead-time to suspend an order varies by area. In most areas, suspensions can take effect in two days or less from the date you make the request. If you prefer, you can donate your vacation copies to students, through our Newspaper in Education program. You will be billed as usual for the period. For each copy you donate, four students will receive their own copy of Cloquet Pine Journal. To donate your vacation copies, proceed to "Temp Starts & Stops" and choose the NIE donation option.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. on Thursday). Also, you may notify us of missing or damaged sections on this page as well. In most areas, if we receive your request before 8:00 A.M. we can redeliver another paper or the missing sections to you the same day. If you would like a redelivery, call us at 1-800-456-8080 or 218-879-1950.  Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at jschulz@pinejournal.com. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To receive an account extension for a missed delivery from a previous day you must contact the Customer Service department by calling 1-800-456-8080 or 218-879-1950 or by email at jschulz@pinejournal.com.


Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another subscription?
You can purchase these items by visiting the Add New Subscription Link on your main menu or the Not a Subscriber? Link on the Login page.

 

Q: What is the cancellation and Refund Policy?
CANCELLATION AND REFUND POLICY

Monthly and 4-Week Subscription

When you cancel a subscription based on a monthly or 4-week cycle, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Annual Subscription

If you cancel an annual subscription before your subscription expires, and if you were on a promotion (in which you received a gift card) the amount of the gift certificate will be deducted from the balance of your account and refund issued for the difference. Your access and other benefits will end immediately.

If you cancel in the final 30 days of your subscription year, the cancellation will not take effect until the end of your current billing period. Your access and privileges will continue to the end of the current billing period, and you will not receive a refund.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.