|Forum Communications Company FAQ|
| ||Here are answers to some frequently asked questions|
| ||o General|
| ||o Subscription|
Q: How can I contact Duluth News Tribune?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please go to Forgot Password
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email email@example.com describing it in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a late or missing newspaper
o Report missing or damaged sections
o Suspend and restart delivery of the newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
Q: What is the cancellation and Refund Policy?
Cancellation and Refunds of Digital Subscriptions
You can change or cancel your digital subscription at any time by calling Customer Service at (800) 456-8080 or (218)723-5252. Group Subscription billing cycles and terms of cancellations may differ and are governed by the terms set forth in the Group Subscription Purchase Order. Digital products sold as an add-on to your home delivery subscription, such as Duluth News Tribune, may have different cancellation or refund policies.
Monthly and 4-Week Subscription
When you cancel a subscription based on a monthly or 4-week cycle, you cancel only future charges associated with your subscription. You may notify us of your intent to cancel at any time, but the cancellation will become effective at the end of your current billing period. Cancellations are effective the following billing cycle. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
If you cancel an annual subscription before your subscription expires, and if you were on a promotion (in which you received a gift card) the amount of the gift certificate will be deducted from the balance of your account and refund issued for the difference. Your access and other benefits will end immediately.
If you cancel in the final 30 days of your subscription year, the cancellation will not take effect until the end of your current billing period. Your access and privileges will continue to the end of the current billing period, and you will not receive a refund.
We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.